Make your Customer Service truly Inclusive
Did you know that 1 out of 9 people can’t communicate with you?
Our AI Speech Technologies help organizations connect with hard of hearing, elderly and non-native speakers.
• Real-time, automatic subtitling in 100+ languages
• Real-time, bidirectional translation for global conversations
• Sign language interpretation available on demand
Don't let communication barriers stop your customers from connecting with you
We understand the challenges faced by hard of hearing, elderly and non-native speakers, when communicating with organizations. That's why we created Evenly, an easy-to-use inclusion-tech platform with AI Speech Technologies.
We believe that every person should have access to seamless communication with anyone, regardless of their communication abilities.
Who is Evenly for?
Whether your company is operating in the public sector, utilities, banking, healthcare, retail, hospitality, travel, or any industry with customer-facing roles, Evenly is for you.
Our platform is also ideal for organizations that aim to improve their corporate social responsibility (CSR) profile and comply with the European Accessibility Act (2019/882).
With Evenly, you can reach new customers and connect with existing ones, regardless of their communication abilities.
Since the implementation of Evenly’s platform, PPC witnessed remarkable results: high satisfaction scores, thousands of complimentary comments on social media, and PPC received distinctions and awards.
Director, Customer Communications
Public Power Corporation
Scenarios with Evenly
Remote Video Calls With Subtitles
Designed for customers who are hard-of-hearing or speak different languages, this technology allows for real-time communication with your customer service representatives. Calls can be either scheduled in advance or made instantly, featuring real-time subtitles in the customer's preferred language. Optional Sign Language Interpreters are available on demand.
On-Site Interactions
For face-to-face interactions, your customer service representative can provide direct assistance to Greek deaf and hard-of-hearing customers, with the added benefit of a Greek sign language interpreter joining remotely if needed. Additionally, for customers speaking different languages, real-time subtitles translated into their preferred language ensure seamless communication via a tablet or two smartphones.
The Clock is Ticking on Accessibility Compliance
The European Accessibility Act
The European Accessibility Act (EAA) is a major directive requiring key products and services to be accessible for people with disabilities. Affecting digital platforms, e-commerce, banking, and more, it promises a more inclusive future for over 87 million Europeans.
Implications for Your Business
Embracing the EAA means more than legal compliance; it opens your business to a wider, diverse audience, fostering innovation and enhancing your market reach. It provides businesses a clear path to trade across the EU and ensures products and services are competitive and inclusive.
Prepare for Tomorrow, Today
With the 2025 deadline rapidly approaching, it's critical to align your business with EAA requirements now. For more detailed information on the European Accessibility Act and how it impacts your business, explore the accessibility act guide.
How does it work?
Getting started
Sign up and customize your Evenly account to fit your brand and organization's needs and add your team members. It's quick and simple. Then share your unique Evenly link with customers via your website, social media, or other communication channels.
Connect with customers
Customers can click on the link to book a call, or instantly connect with an interpreter, who will help facilitate communication between the customer and your service agent.
During the call, customers can use real-time captioning, chat, and document sharing features.
Post-call management
After the call, customers can provide feedback via surveys and you can access call recordings and reporting data through your Evenly dashboard.
Features that really matter
Real-time Subtitling & Translation
Evenly delivers real-time subtitling and translation in multiple languages, allowing your customers to access important information in their preferred language.
Two/Three-Way Video
Two-way video allows your customers to communicate in real-time with your service agent, providing seamless interactions. For remote customers, a three-way video call enables smooth communication between the customer, your agent, and any necessary support personnel.
Greek Sign Language Interpreter
Evenly provides qualified interpreters to ensure clear and accurate communication with your deaf and hard-of-hearing customers. Interpreters are available from 09:00-20:00, Monday to Sunday.
Instant Calls
Your customers can instantly connect with you through video calls, with the option to include a sign language interpreter, ensuring seamless communication without delay.
Call Booking & Management
Your customers can easily book calls from a unique landing page, and you can manage and keep track of them from the Evenly dashboard.
Document Sharing & Chat
Share important documents with your customers via our platform, ensuring they have all the information they need, and chat in real-time.
Call Recording
You can record calls with your customers and store them securely for future reference.
Customer Surveys & Insights
Gather feedback from your customers and make improvements to your services based on their input. Evenly provides detailed reports and stats on the usage of the platform.
Have questions about Evenly?
Check out our answers to common questions about our platform, our services, and our interpreters. If you don't find the information you need here, please don't hesitate to contact us for more information.
Get started with Evenly
Sign up now and start your journey to inclusive communication with our free 14-day trial
Evenly Insights
Making Communication with the Deaf and Hard-of-Hearing a Reality: A Case Study with PPC
See how Evenly and Microsoft revolutionize accessibility for PPC's deaf and hard-of-hearing customers, setting a new standard in inclusive communication.
Join the #HearWithEvenly Movement: Make the World More Inclusive
Your voice matters. Join the #HearWithEvenly campaign to spread the word about inclusivity and help make the world more inclusive.
Promoting Inclusivity in Healthcare: The Role of Evenly in Serving Deaf and Hard-of-Hearing Patients
Learn how Evenly helps healthcare providers, from pharmacies to clinics, in serving deaf and hard-of-hearing patients more effectively and empathetically.
Our partners
