March 2023|Evenly Insights

Enhancing Guest Experiences: How Hotels Can Use Evenly to Accommodate Deaf Guests

Deaf person communicating at hotel reception

The tourism industry, specifically hotels, has a responsibility to provide accessible and inclusive services for all guests, including those who are deaf or hard-of-hearing. By integrating innovative solutions like Evenly's instant video call feature, hotel owners can ensure seamless communication between deaf guests and hotel staff through sign language interpreters.

Providing a comfortable stay for every guest is paramount, especially in today's competitive hospitality landscape. Offering an accessible and inclusive environment can make a lasting impression on guests, encouraging them to become repeat customers and spread positive word-of-mouth. For deaf and hard-of-hearing guests, having a communication tool like Evenly available at the front desk can be the key to creating an unforgettable experience.

Moreover, the presence of an accessible communication platform in hotels showcases the establishment's commitment to social responsibility and equal treatment for all guests.

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Benefits of Evenly for Hotel Owners

Enhanced Customer Experience

By using Evenly's 2-way video call feature at the front desk, and the 3-way video call feature for remote communication within the hotel (e.g. room service), hotel staff can effectively communicate with deaf guests, ensuring their needs are met and providing a positive guest experience. These features make communication seamless and accessible, catering to a wide range of guest needs and situations.

Compliance with Accessibility Regulations

Implementing accessible solutions like Evenly helps hotels comply with the European Accessibility Act (2019/882) and other accessibility regulations, demonstrating a commitment to inclusivity.

Enhanced Brand Reputation

Travelers are increasingly looking for brands that align with their values. Offering accessible services and accommodations can improve a hotel's brand reputation, making it more attractive to potential guests who value inclusivity and social responsibility.


Incorporating Evenly's into your hotel's customer service strategy can greatly enhance the guest experience for deaf and hard-of-hearing individuals. By offering accessible communication options, you can create a more inclusive and welcoming environment for all guests. Embracing accessibility and inclusivity in the hospitality industry is not only socially responsible but can also provide a competitive edge, strengthening your hotel's brand reputation, and opening the door to new guests.