March 2023|Evenly Insights

Top 5 Benefits of Using Evenly for Your Organization

Hands in the air - sign language communication

Are you looking to improve accessibility and inclusivity in your organization? Do you want to demonstrate your commitment to social responsibility and compliance with accessibility regulations? Look no further than Evenly. In this article, we discuss the top five benefits of using Evenly, an inclusion-tech platform for organizations that allows deaf individuals to communicate with them through sign language interpreters via video calls. Don't miss out on the opportunity to tap into an underserved market and improve customer satisfaction and loyalty.

1. Enhanced Accessibility and Inclusivity

Every organization should prioritize accessibility for all customers, including the deaf and hard-of-hearing community. By using Evenly, businesses can improve accessibility and inclusivity by connecting deaf customers with sign language interpreters via video calls. This ensures seamless communication and a positive experience for all parties involved.

2. Compliance with Accessibility Regulations

With regulations such as the European Accessibility Act (2019/882), organizations need to ensure that they are complying with accessibility requirements. By implementing Evenly, businesses not only improve customer experiences but also demonstrate their commitment to accessibility and compliance with relevant regulations.

3. Strengthening Corporate Social Responsibility (CSR) Profile

Companies that invest in accessibility initiatives, such as using Evenly, showcase their commitment to social responsibility. In turn, this strengthens their CSR profile and can lead to positive brand perception and customer loyalty. By providing an inclusive experience, organizations show that they care about all customers' needs.

4. Reaching New Customers and Retaining Existing Ones

By providing accessible communication options, organizations using Evenly can reach a broader audience, including deaf and hard-of-hearing customers. This enables businesses to tap into an underserved market and retain existing customers who require accessible communication channels.

5. Improved Customer Satisfaction and Loyalty

Using Evenly to facilitate communication between deaf customers and organizations demonstrates a commitment to meeting the needs of all customers. This leads to improved customer satisfaction and loyalty, as customers appreciate the efforts made to accommodate their unique communication requirements.

In summary, using Evenly offers numerous benefits to organizations, including enhanced accessibility and inclusivity, regulatory compliance, a strengthened CSR profile, the ability to reach and retain more customers, and improved customer satisfaction and loyalty. By integrating Evenly into their operations, organizations can create a more inclusive environment and foster strong relationships with deaf and hard-of-hearing customers.