EU Accessibility Act Guide

Our platform is ideal for organizations that aim to improve their ESG profile and comply with the European Accessibility Act (2019/882/EU). In Greece the directive been transposed to the national legislation with Law 4994/2024. Below you can find the key points of the legislation.

Purpose of the Law

Incorporation of the European Directive 2019/882 on the accessibility of products and services.

Scope

• Electronic devices (computers, smartphones, e-readers)
• Self-service terminals (ATMs, ticket machines)
• Electronic communications services
• Audiovisual media services
• Transportation services
• Banking services for consumers
• E-books
• E-commerce services

Basic requirements

• Accessible information on the use of products and services
• Accessible user interfaces and functional design
• Support services (help desks, call centers)

Special provisions

• Subtitles for the deaf and hard of hearing (we cover it)
• Audio description for the visually impaired (we can support this in special cases)
• Sign language interpretation (we cover it)

Exceptions

• Small businesses that provide services
• Cases where compliance would impose a disproportionate burden

Schedule

• Start of application: June 28, 2025
• Transition period for some services until 2030

Supervision and control

• Designation of competent authorities for market supervision
• Compliance control procedures

Penalties

• Provision for administrative sanctions in case of non-compliance
• The amount and nature of the penalties will be determined by ministerial decisions

Consumer rights

• Strengthening the rights of consumers with disabilities
• Possibility of complaint in case of non-compliance

Continuous improvement

• Provision for regular review and updating of requirements